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Efficient Customer Response

Few industries are under-going as profound a change as food and beverage processing. This sector's decades-old business model is changing dramatically. The agent of this change--Efficient Customer Response (ECR)--is having


Efficient Customer Response
Warehouse Management
 
widespread influence up and down the supply chain, not just in the way companies do business, but also in the information systems that support these businesses.

It's the customers--food industry retailers and wholesalers--who are in charge of the priorities of Food processors. They expect and demand that food and beverage processors track their needs and automatically supply goods according to preset thresholds. Many retailers and wholesalers also expect food processors to warehouse inventory so that they don't have to, ship goods directly to retail stores rather than warehouses. These demands are being felt all the way up the supply chain--from the food and beverage processor's distribution, logistics, packaging, and manufacturing operations all the way to the commodity suppliers.

Efficient Consumer Response(ECR) has become an effective tool for food and beverage processors to respond to these demands and provide better customer service and improve responsiveness. ECR helps monitor customers' warehouses and point-of-sale retail data, and automatically supply goods according to preset thresholds. Also, ECR lets food and beverage processors give retailers and wholesalers the food and beverage products they want, when they want them, and with the packaging they prefer.

Qatalys with its in-depth understanding of the industry helps reduce costs for commodities and warehouse space by enabling successful implementation of ECR with the following payoffs:

  • Higher customer satisfaction and responsivenes
  • Reduced waste and excess inventories

Qatalys ECR services include:

  • E-business backbone for Supply Chain Integration
  • B2B Application Design and Implementation
 
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