Product maintenance & support :

Qatalys can help your organization deliver a competitively superior customer experience across the board - and reap the significant bottom-line benefits that result when your customers are happy and loyal.

We provide your customers with a consistently excellent experience across all domains and all communication channels. Your customers can quickly and easily get answers to their questions, whether they call us or e-mail us. We have mechanisms in place for continuously measuring and improving your customer experience.

We provide 24/7 maintenance and support of your products including,

•  Product maintenance (Level 1 and Level 2 support in particular)
•  Development of patches and upgrades as requested by your customers.
•  Product release support and
•  Configuration management support.

Level 1 / Level 2 Support : Our product support specialists would be working with your clients to answer questions about your products and capture client requests for bug fixes and functional enhancements. We provide Voice, e-mail, Remote Desktop and Forum based support services.

With several years of product engineering services, Qatalys brings great level of technical depth to support services. Our World class telecom and technical support center infrastructure, reliable communication and internet lines and expert staff with good communication skills can provide support 24/7.

Unlike a technical support center providing Level 1 support, Qatalys through its experience in engineering practices and processes, can provide Level 2 & 3 support, enabling clients to get all levels of support from a single partner